Shipping Policy
At lapuzzlare, we prioritize making your shopping experience as smooth and hassle-free as possible. This includes ensuring that your orders are processed efficiently and delivered promptly to your doorstep. Below is a detailed breakdown of our shipping policy, which includes order processing times, shipping destinations, costs, estimated delivery times, and how we handle potential shipping delays.
1. Order Processing Time
After placing an order with us, we begin processing it within 1-3 business days. Our dedicated team works hard to ensure that your items are packed securely and dispatched as soon as possible. Orders placed during weekends, holidays, or outside of regular business hours will be processed on the following business day. If you experience any delay in the processing time, you will be notified promptly with an updated estimated dispatch date.
2. Shipping Destination
Currently, we ship exclusively within Australia. We regret that we cannot accommodate international shipping requests at this time. Our goal is to ensure that Australian customers receive the best possible service, with reliable and timely delivery across the country. If we expand to more international locations in the future, we will update our shipping policies accordingly.
3. Estimated Delivery Time
We work with trusted carriers to ensure that your order reaches you as quickly as possible. Our estimated delivery time for all domestic orders is between 5-7 business days from the date of shipment. However, please note that this is an estimate and that delivery times may vary depending on several factors, including your location, weather conditions, and courier efficiency. If there are any unforeseen delays, we will make sure to notify you and assist with tracking the status of your shipment.
4. Shipping Costs
We believe in providing clear and affordable shipping rates for our customers. Our shipping costs are based on your total order value:
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Orders with a total of $0.01 to $29.99 AUD will incur a shipping fee of $3.99 AUD.
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Orders of $30 AUD or more qualify for free shipping.
These shipping fees are calculated automatically during checkout. Please note that shipping charges are non-refundable. In the event of a return or exchange, the customer will be responsible for covering the cost of shipping back the items unless otherwise specified in our return policy.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. This allows you to monitor the progress of your shipment in real-time and gives you peace of mind knowing exactly when to expect your delivery. You can track your package using the tracking number provided through the courier’s website. In case you encounter any issues with tracking, feel free to contact our customer support team, and we will be happy to assist.
6. Delays and Shipping Issues
While we strive for on-time delivery, occasionally, delays can happen due to factors outside our control, such as weather disruptions, logistical issues, or peak holiday seasons. If there are any delays with your order, we will inform you right away and provide updates as soon as we receive them from our shipping partners. Should your order be delayed significantly, please don't hesitate to contact us for assistance, and we will do our best to resolve the issue as quickly as possible.
7. Shipping Restrictions
Currently, we only offer shipping to Australian addresses. At this time, we do not offer international shipping, including to countries outside of Australia. We are focused on providing the best shipping experience for our Australian customers and will notify you if we expand our services to additional countries.
8. Changes to Shipping Policy
We reserve the right to modify or update our shipping policy at any time. Any changes will be communicated to customers through updates on our website, and all changes will take effect immediately. We encourage you to check this page periodically for any updates related to our shipping procedures.
9. Customer Satisfaction
We understand that receiving your order promptly and safely is important to you. We make every effort to ensure our shipping methods are reliable and timely. If you have any concerns or issues regarding your delivery, please contact our customer service team, and we will work closely with you to resolve the matter promptly.
10. Additional Services
We currently do not offer expedited or express shipping options. All orders will be processed with standard shipping methods. However, as our business grows, we plan to introduce additional shipping options for faster delivery times.
We aim to make every step of your shopping journey easy and convenient, starting from order placement to the moment your items arrive at your door. Our team is here to help every step of the way. If you have any questions about our shipping policy or need assistance, please don’t hesitate to get in touch with us.