Shipping Policy

Order Processing Time
At Lapuzzlare, we understand that receiving your order promptly is important. Therefore, we commit to processing all orders within 1 to 3 business days after your payment has been confirmed. This short processing window allows our dedicated team to carefully inspect, pack, and prepare your puzzle products for shipment, ensuring each item meets our high standards of quality. Orders placed on weekends or public holidays will be processed on the next business day. This efficient processing approach helps reduce delays and improves overall customer satisfaction.

Delivery Area
Lapuzzlare currently ships exclusively to customers within Australia. This decision helps us maintain optimal control over delivery quality and service reliability. We do not support international shipping at this time, so please ensure your delivery address is within Australian territory when placing an order. Shipping outside Australia is not available, and any attempts to enter non-Australian addresses will be declined to prevent confusion and ensure compliance with our logistics capabilities.

Estimated Delivery Time
Once your order leaves our warehouse, the typical delivery timeframe ranges from 5 to 7 business days, depending on your location within Australia. We cooperate with trusted logistics partners who specialize in national delivery to provide consistent and reliable service. Remote or rural areas may experience slightly longer transit times, and we appreciate your understanding in such cases. Our logistics system is synchronized with backend order management to track and update shipment status promptly, so you can always stay informed about the whereabouts of your purchase.

Shipping Fees
Lapuzzlare aims to keep shipping costs transparent and fair, aligned with our store’s logistics settings. We offer two main shipping fee tiers to accommodate different order values:

  • For orders with a total purchase amount from AUD $0.01 to $29.99, a standard shipping fee of AUD $3.99 applies. This fee covers packaging materials, handling, and courier charges.

  • For orders totaling AUD $30 or more, customers benefit from free shipping as a gesture of appreciation for their support and loyalty. This encourages customers to combine items and enjoy added value through waived shipping costs.

Additional Shipping Information
We are committed to providing a seamless delivery experience, but external factors such as extreme weather, carrier delays, or unforeseen disruptions may occasionally impact delivery times. In such cases, Lapuzzlare proactively communicates with customers to provide updates and alternative solutions if necessary. You can reach out to our customer service team via email or phone for any questions about your order status or delivery. We also recommend checking tracking information provided after shipment to monitor progress in real-time.

To maintain a high standard of service, we continuously evaluate our logistics partnerships and explore new delivery options to improve speed and coverage. Customer feedback plays a vital role in this ongoing process, helping us enhance our fulfillment operations to meet your expectations.