Frequently Asked Questions
What types of puzzles does Lapuzzlare offer?
Lapuzzlare specializes in high-quality jigsaw puzzles designed to provide both fun and challenge for puzzlers of all ages. Our puzzles vary in piece count, themes, and difficulty levels, ensuring there’s something perfect for beginners and experienced puzzlers alike.
Are your puzzles made from environmentally friendly materials?
Yes! We are committed to sustainability. Our puzzles are produced using eco-friendly materials and printing processes that minimize environmental impact without compromising quality.
Can I customize or personalize a puzzle?
Currently, Lapuzzlare does not offer customization or personalization options. We focus on delivering beautifully crafted puzzles with unique designs created by our in-house artists.
Do you ship internationally?
At this time, Lapuzzlare only ships within Australia. We do not support international shipping, which allows us to maintain fast and reliable delivery for our local customers.
What payment methods do you accept?
We accept secure payments via PayPal and credit cards, including Visa and Mastercard. This ensures a smooth and safe checkout experience for all customers.
How long does delivery take?
Once your order is placed, we typically process and ship it within 1-3 business days. Delivery times within Australia vary depending on your location, but we strive to deliver your puzzle as quickly as possible.
What if my puzzle arrives damaged or incomplete?
Customer satisfaction is our priority. If you receive a damaged or incomplete puzzle, please contact us immediately at info@lapuzzlare.store or call +61 3 9563 3355. We will work quickly to resolve the issue, including replacement or refund options.
Can I return or exchange a puzzle?
Due to the nature of our products, we generally do not accept returns or exchanges unless the puzzle is defective or damaged upon arrival. Please contact our customer service team if you encounter any problems.
Do you provide gift wrapping or special packaging?
Currently, we do not offer gift wrapping or special packaging services, but our puzzles come in attractive, sturdy boxes that make them perfect for gifting.
If you have any other questions not covered here, feel free to reach out to us via email at info@lapuzzlare.store or by phone at +61 3 9563 3355. We are happy to assist you!